Are you a member of a Consumer Code?
Ability Energy UK Ltd are members of the Renewable Energy Consumer Code (RECC).
Set up by the Renewable Energy Association, the aim of the Consumer Code is to guarantee a high quality experience for consumers wishing to buy or lease small-scale energy generation systems for their home. Please find full detail on the consumer code here.
Ability Energy are also a TrustMark registered business. Here you can access the Customer Charter, which outlines our responsibility to customers.
Is there any funding available for installing renewables?
Home Energy Loans up to £17,500 interest-free are available for those living in Scotland. Find out more here.
Are you accredited under the Microgeneration Certification Scheme (MCS)?
Yes we are, Ability Energy are certified with MCS through NAPIT for both Air Source Heat Pumps and Ground Source Heat Pumps.
Our MCS certification number is NAP/31002.
You can find our details on the installer finder tool or member search tool below:
MCS Certified - Find an installer
Can we review read some reviews of your work?
Absolutely, please find a few recent review below and a link to the Energy Saving Trust installer finder.
"Ability Energy have been absolutely fantastic in transforming our cold and draughty farmhouse into a warm and efficient family home. Their craftsmanship, technical expertise and can-do attitude have been second to none. A delight to engage with from start to finish." *****
"Excellent technical knowledge, good communications, neat work. Were very helpful." *****
"Excellent company to deal with, fast and fuss free installation." ****
Read some more here....
Do you have a complaints procedure?
Should you have a complaint. please do let us know at your earliest convenience. We would like to put things right as soon as we can.
Please contact our Customer Services Team on:
Call Us - 0333 772 7216
Email Us - [email protected]
Please include your details and a description of your problem.
Once you contact us, we will
- Confirm that Ability Energy have received your information and let you know who will be repsonsible for keeping you updated.
- Endeavour to deal with the complaint and report our findings clearly to the customer within 10 working days of receiving the complaint.
- Where appropriate we will arrange to inspect the customer’s system within five working days of receiving the complaint and within twenty-four hours of receiving the complaint where a domestic customer is without heating or hot water as a result of the situation that has led to the complaint.
- The person dealing with the complaint will attempt to find an agreed course of action to resolve the complaint speedily and effectively to the customer’s satisfaction.
- Where the timescales for any agreed actions cannot be met, the customer shall be kept informed of the reasons for the delay and new timescales agreed.
- Where we are not able to resolve any complaints received from domestic customer, the customer shall be informed that they should direct their complaint to the RECC administrator.
- Where a complaint is referred to the RECC administrator we are required to co-operate with any mediation being carried out between ourselves and the customer.
- In the event that the complaint cannot be resolved with the assistance of the RECC administrator’s complaint handlers, either ourselves or the customer may request to use the mediation, and then the RECC’s Renewable Adjudication Service set out in sections 9.2.1 and 9.1.3 of the Consumer Code. We will direct the customer to the RECC dispute resolution process which can be accessed via the RECC website, consumers tab, then the ‘How to Complain’ section of the RECC website.
- Should mediation not work, we must comply with any request by the customer to refer to the Renewable Adjudication Service. Findings from this service are final and binding, if accepted by the customer.
Are Ability Energy Insured?
Please find a copy of our Employers Liability Insurance which is provided by Aviva and has cover of £5 million.